Concerns, comments and complaints
Occupational Health (OH) aims to provide an efficient and high quality service to all our service users.
As well as constantly looking for ways to develop and improve our services, we also aim to continue doing the things that are positively acknowledged by our service users.
If however, you are unhappy with any aspect of your care or the service you receive in Occupational Health (OH), please speak to a member of the OH team as soon as possible.
Our aims are to:
- deal with complaints openly, promptly and properly;
- try to resolve complaints as soon as we can; and
- learn from complaints to improve our services.
Where relevant, please address your concerns with the member of the OH team who is working with you, in order that they are given an opportunity to discuss the issues with you and address your concerns.
If this does not resolve the issue then a formal complaint should be made using the procedure below:
- Please put your complaint in writing to the Occupational Health Manager, Liz Smith, either by email occhealth@admin.cam.ac.uk or letter 16, Mill Lane, Cambridge, CB2 1BS.
- The complaint will be acknowledged on receipt.
- The Occupational Health Manager will investigate the complaint. This may include seeking further information from you about the complaint.
- Following the investigation, a written response setting out Occupational Health’s formal response to the complaint will be provided within 20 working days.